Terms and Conditions

1. Acceptance of Terms

By accessing or using the website at alamo-towing.com (the "Site") or by requesting any service from Alamo Towing Service, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, do not use the Site or our services.

These Terms apply to all visitors, customers, and others who access the Site or request services from Alamo Towing Service, located at 215 Alamo Plaza, Alamo, CA 94507.

2. Description of Services

Alamo Towing Service provides towing, vehicle recovery, and roadside assistance services in Alamo, CA and surrounding communities in Contra Costa County. Services include but are not limited to heavy-duty towing, flatbed towing, emergency towing, winch-out service, accident recovery, long-distance towing, and roadside assistance.

We reserve the right to decline a service request at our discretion, including situations where completing the service would be unsafe, unlawful, or beyond our equipment capacity.

3. Estimates and Pricing

Any estimate provided by Alamo Towing Service - whether by phone, email, or through the Site - is an approximation based on the information available at the time. Final pricing may differ from the estimate if the actual conditions at the scene differ from what was described (for example, vehicle size, road access, additional recovery equipment required, or distance to destination).

We will inform you of any material price change before performing additional work beyond the original scope. You have the right to decline additional work.

Estimates provided in writing are valid for the time period stated. If no time period is stated, the estimate is valid for 7 days from the date issued.

4. Scheduling and Cancellation

Towing and roadside assistance services are dispatched as quickly as possible based on current demand, crew availability, and your location. Estimated arrival times are not guaranteed - road conditions, weather, and other emergencies may affect timing.

If you need to cancel a scheduled dispatch, please call us as soon as possible at (925) 318-8128. Cancellations made after a truck has been dispatched may be subject to a trip fee to cover fuel and crew time already expended.

5. Payment Terms

Payment is due at the time of service unless a prior written agreement specifies otherwise (for example, for fleet or commercial account customers). We accept common forms of payment including cash, credit card, and debit card. Additional payment methods may be available - ask us when scheduling.

If payment is not received at the time of service and no prior arrangement has been made, we reserve the right to exercise all available legal remedies, including a lien on the vehicle in accordance with California law.

6. Customer Responsibilities

When requesting a service, you agree to:

• Provide accurate information about the vehicle, its location, and the nature of the situation.
• Ensure that you are authorized to request the service for the vehicle in question.
• Keep a safe distance from the vehicle and roadway while our crew works.
• Remove all personal belongings of value from the vehicle before it is towed. Alamo Towing Service is not responsible for personal property left in a vehicle.

7. Limitation of Liability

To the fullest extent permitted by California law, Alamo Towing Service shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to the use of our services or the Site. This includes, without limitation, loss of use of a vehicle, loss of income, or consequential delays.

Our total liability to you for any direct damages shall not exceed the total amount you paid us for the specific service giving rise to the claim.

Nothing in these Terms limits our liability for gross negligence, willful misconduct, or any claim that cannot be limited by law.

8. Warranty Disclaimers

The Site and its content are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.

We do not warrant that the Site will be error-free, uninterrupted, or free of viruses or other harmful components. We make no warranty regarding the accuracy or completeness of any information on the Site.

Our towing and roadside assistance services are performed in a workmanlike manner by trained operators. We do not warrant any specific outcome for a recovery or towing operation, as conditions may vary.

9. Dispute Resolution

If you have a dispute with Alamo Towing Service, please contact us first at info@alamo-towing.com so we can attempt to resolve it informally. We will respond within 10 business days.

If informal resolution is not possible, any dispute arising from these Terms or our services shall be resolved through binding arbitration in Contra Costa County, CA, under the rules of the American Arbitration Association. You agree to waive any right to a jury trial or class action for disputes covered by these Terms.

10. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of law provisions. Any legal action not subject to arbitration under Section 9 shall be brought exclusively in the state or federal courts located in Contra Costa County, California. You consent to personal jurisdiction in those courts.

11. Intellectual Property

All content on the Site, including text, images, logos, and graphics, is the property of Alamo Towing Service or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on this Site without our express written permission.

12. Modifications to These Terms

We may update these Terms at any time. When we do, we will post the revised Terms on this page and update the effective date at the top. Your continued use of the Site or our services after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

13. Contact Us

Questions about these Terms? Reach out to us directly: