Privacy Policy

1. Who We Are

This privacy policy applies to Alamo Towing Service ("we," "our," or "us"), a towing and roadside assistance company located at 215 Alamo Plaza, Alamo, CA 94507. We operate the website at alamo-towing.com (the "Site").

This policy explains what information we collect when you visit the Site or contact us, how we use it, how long we keep it, and what rights you have. If you have questions, email us at info@alamo-towing.com.

2. Information We Collect

Information You Give Us Directly

When you fill out a contact form, call us, or send an email, you may provide your name, phone number, email address, service address, vehicle information, and a description of what you need. We collect and store only what you choose to send.

Information Collected Automatically

When you visit the Site, standard web server logs and analytics tools may record your IP address, browser type, operating system, referring URL, pages visited, and time spent on the Site. We use this data to understand how visitors use the Site and to improve it. This information is not linked to your personal identity unless you have also submitted a contact form.

Cookies and Similar Technologies

The Site may use cookies - small text files stored in your browser - to remember preferences and support analytics. You can configure your browser to refuse cookies or alert you when cookies are being set. Some parts of the Site may not function properly if you disable cookies.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and service requests.
• Schedule towing, recovery, or roadside assistance calls.
• Send confirmations, updates, or follow-up messages related to your service request.
• Improve the Site and understand how visitors use it.
• Comply with applicable legal obligations.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. How We Share Your Information

We share your information only in these limited circumstances:

• Service providers: We may use third-party tools (such as form processors or analytics platforms) that receive data on our behalf. These vendors are bound to use your data only to provide services to us, not for their own purposes.
• Legal requirements: We may disclose information when required by law, court order, or a government authority with jurisdiction over us.
• Business transfers: If we are acquired or merge with another business, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

5. Data Retention

We keep personal information for as long as it is needed to fulfill the purpose it was collected for - typically the duration of your service relationship with us plus a reasonable period afterward for follow-up and record-keeping. Analytics and log data are generally retained for no longer than 26 months. You may request deletion of your personal data at any time (see Section 7 below).

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security. If you believe your information has been compromised, contact us immediately at info@alamo-towing.com.

7. Your Rights

Depending on where you live, you may have the right to:

• Know what personal information we hold about you.
• Request a copy of your personal information.
• Ask us to correct inaccurate information.
• Request that we delete your personal information.
• Opt out of certain data uses (for example, analytics tracking).

To exercise any of these rights, email us at info@alamo-towing.com with "Privacy Request" in the subject line. We will respond within 30 days.

8. Third-Party Links

The Site may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any third-party site before submitting personal information there.

9. Children

The Site is not directed at children under 13. We do not knowingly collect personal information from anyone under 13. If we learn we have inadvertently collected such information, we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time. When we do, we will post the revised policy on this page and update the effective date. We encourage you to review this policy periodically. Continued use of the Site after changes are posted means you accept the updated policy.

11. Contact Us

If you have questions or concerns about this privacy policy, please reach out: